Ensuring your customers know when their package is going to arrive, allows you to manage customer expectations and increases the likelihood of them accepting a late delivery.
So, not only do your customers benefit from prompt delivery communications but your business does too.
When your customers are happy, so are you and your business. Keep in mind, people tell an average of 9 other people about a good experience with a brand but 16 people about a negative one. *
Make sure your brand is on the right side of this statistic.
People want to know when their package arrives. And they will - one way or another. Most often, they just call to find this out.
The average WISMO call is 5 minutes and 24 seconds long. Valuable time that you could be spending on your business.
Providing an expected delivery date window, allows your customer to accept the latest date or time that it may arrive but it’s a positive experience when it arrives early.
Giving your customers delivery notifications satisfies their needs, knowing that their order is on the way.
Keep your customers in the know at each step of their delivery, for complete peace of mind.
68% of consumers agree that social media enables them to interact with brands and companies. Well, it’s a good thing you have all of your social channels linked on your branded tracking page – or do you?
A tracking page for deliveries is still seen as being too technically advanced for more SME’s, never mind a branded tracking page.
It’s a quick and easy way to improve your brands delivery communication.
From regular tracking updates, to regular updates through your social channels afterwards, our software has every tool you need to make sure that you have the most advanced and meaningful connection with your customers.
Send automated tracking emails with your brand’s look and feel to bring down WISMO costs.
Add your social channels for an ongoing customer relationship, creating brand advocates.
Tailor tracking updates so that messages perfectly match your brand’s tone of voice.
